MercyOne Ottumwa Family & Internal Medicine Clinic
MercyOne in Ottumwa relocated the departments of Family Medicine, Internal Medicine, Physical Therapy and Urgent Care from rented spaces into one new 32,800 s.f. facility.
Type of Delivery
A separate entrance to the Urgent Care allows for different hours of operation, while allowing staff to share the resources of being under one roof. SVPA worked with Mercy to develop a palette of materials common to all the clinics and implemented a more streamlined patient experience for entering/leaving the exam rooms. Patients enter their exam room from a private patient hallway while medical staff enter from a central Work Pod. On-site laboratory and radiology technology affords patients the ability to stay at one clinic for many services. A 6,800 s.f. unfinished wing of the building allows for expansion of services to better care for patients.